Quality Assurance Consultation
Centrebound have offered consultation support on projects for the set up and implementation of quality processes and standards for some of the UK’s leading brands. We have the expertise to review your existing quality processes and established departments. By identifying areas for improvement and offering tangible advice we help you to enhance and improve the customer experience your company provides.
Working with you to understand your company objectives, and how these are impacted on a day to day basis, Centrebound can implement quality assurance measures and metrics which will help to identify, highlight and improve performance.
By producing quality standards that monitor performance across a range of Key Performance Indicators and interaction specific criteria, we can help you identify quick wins and longer term improvements that will drive up both service and sales.
Enhancing the experience at each stage of the customer journey is vital to not only maximising potential for engagement and revenue during the interaction but also to reduce churn and increase the chance of repeat custom.
Our comprehensive and objective Quality Assurance packages provide industry leading assessment and training support complete with regular M.I. reporting. Having your Quality KPI’s assessed by a specialist independent team, in touch with industry best practices. We have extensive knowledge of multichannel contact across various industries we know that, regardless of the channel your customers contact you through, competition for customers is stronger than ever. Whatever your business and service our professional expert consultants can help you provide that extra quality needed to keep you one step ahead of the competition.